In our ongoing commitment to privacy and protecting sensitive health information, we have updated the Health Net Secure Messaging system. The new tool, called Centene Secure Email, will support the transfer of confidential matters, including protected health information (PHI and ePHI) and personally identifiable information (PII). Such matters can include, but are not limited to:
- Benefit information such as claims or premium queries.
- Medical management, including matters related to behavioral health or chronic illness.
To send a secure message, please click the appropriate button below and we will be in touch shortly.
Please note: For existing correspondences, reply directly to the message you received from our Centene, Health Net or MHN representatives.
Centene Secure Email FAQs
- WHEN DO I NEED TO USE CENTENE SECURE EMAIL?
Use Centene Secure Email when sending confidential and sensitive health information. Our commitment to protect sensitive information spans across all members and business partners (individuals and organizations). Centene Secure Email is available to all (e.g., members, employers, providers, brokers, vendors, independent contractors, law and consulting firms, and government agencies); however, most users will not see a change in how they receive secure emails.
- What if I need to access emails through Secure Messaging that were sent prior to August 5, 2018?
You will need to reach out to the Health Net/MHN/Centene representative with whom you conduct email business to help you.
- IS THERE ANYTHING I NEED TO DO TO START SENDING A SECURE EMAIL?
The goal is to ensure the system update is simple so you can send secure emails as you have been. Upon the first time accessing the system, it will automatically check to confirm email provider encryption methods meet our security standards. If not, you will receive a message to complete a one-time registration before you begin receiving secure emails through the new system.
Here are some things to keep in mind:
- If you currently use Centene Secure Email, no further action is necessary.
- If your email provider supports modern encryption technology, known as Transport Layer Security Encryption (TLS Encryption), emails from Health Net will arrive in your regular email inbox securely. No further action is necessary.
- If this is your first time using Centene Secure Email and your email provider does not support TLS Encryption, click on the system-generated link which prompts you to create a username and password with security questions. Once this step is completed, the email message is decrypted and displayed.
Review the Centene Secure Email User Guide (PDF) for more details about what it is and how to use it.
- WHO DO I CONTACT FOR QUESTIONS REGARDING CENTENE SECURE EMAIL?
Please contact us at the support phone number. For any other general questions, contact the representative you are currently working with.
- How can I get a Centene Secure account?
Centene Secure Email is highly restricted. The accounts must be initiated by a Health Net/MHN/Centene associate. To request an account or resolve issues regarding Centene Secure Email, please contact the associate with whom you regularly conduct business. Keep in mind that this only applies to email domains that are not TLS-enabled.